Warranty Policy

Warranty Policy (Limited Lifetime Warranty)

At Opatra®, we stand behind the quality and performance of our devices. This Limited Lifetime Warranty is a commercial warranty provided by Opatra Ltd, in addition to your statutory consumer rights, which remain unaffected.

1. Scope of the Warranty

1.1 First 12 Months from Date of Purchase

If your device develops a verified technical defect within the first 12 months from the date of purchase, Opatra will provide a replacement device.

A shipping contribution fee will apply to all replacements during this period.
This warranty covers manufacturing or technical faults only and does not cover damage resulting from:

Misuse or improper use
Accidental damage
Negligence or lack of care
Unauthorized repairs or modifications
Use not in accordance with product instructions

1.2 After 12 Months (Lifetime Coverage)

After the initial 12-month period, your product remains eligible under our Lifetime Care Replacement Service.

If your device develops a technical defect, you may request a replacement device subject to payment of a Lifetime Care Replacement Fee of £40 (or equivalent in euros).
This fee covers processing, quality control, and priority replacement handling.

No replacement will be issued without payment of this fee.

2. Warranty Conditions

This warranty:

Applies only to the original purchaser
Is non-transferable
Applies only to products purchased through authorized Opatra sales channels
Requires valid proof of purchase

Opatra reserves the right to:

Inspect and verify the reported defect
Refuse claims that do not meet warranty conditions
Replace products with the same model or an equivalent model if the original is no longer available

3. Warranty Exclusions

This warranty does not cover:

Normal wear and tear
Cosmetic damage (such as scratches, dents, or discoloration) that does not affect functionality
Loss or theft of the product
Consumable parts (if applicable)
Damage caused by external factors (including fire, water, or power surges)

4. Warranty Registration

To benefit from this warranty, you must register your product on our official website.

Failure to register may result in delays or inability to process your claim.

5. How to Make a Claim

Before returning any product, you must contact Opatra Customer Support:
Email: info@opatra.com
Tel: +44 0207 998 5708

You will receive instructions on how to proceed.

When submitting a claim, you must provide:

The product (preferably in original packaging)
A copy of the original purchase invoice
Any additional information requested for verification

Products returned without prior authorization may not be accepted.

6. Replacement Process

Once the product is received and inspected, Opatra will determine eligibility
If approved, a replacement device will be issued
Replacement devices may be new or refurbished to an equivalent standard
Opatra is not responsible for any loss of accessories not included in the return

7. Territorial Scope

This warranty is valid in the United Kingdom and all countries of the European Union.

8. Limitation of Liability

To the maximum extent permitted by law, Opatra shall not be liable for:

Indirect or consequential damages
Loss of profits or business
Any damages arising from improper use of the product

Nothing in this policy limits your statutory rights under applicable consumer law.

9. Statutory Rights Reminder

This commercial warranty applies without prejudice to your statutory rights.

You remain entitled to applicable legal guarantees, including:

The legal guarantee of conformity
Protection against hidden defects under applicable national laws

These rights apply independently of this warranty.

10. Guarantor Details

OPATRA LIMITED
1 Borehamwood Enterprise Centre
Theobald Street, WD6 4RQ
Borehamwood, England

Email: info@opatra.com
Tel: +44 0207 998 5708

11. Policy Updates

Opatra reserves the right to update or modify this warranty policy at any time.
The version applicable to your purchase is the one in effect at the time of purchase.