FAQ – Opatra

FAQs

Dermisonic

Please note that the LED Lights can only be activated in the PHOTON function. Press ON/OFF button to turn on the device, then press MODE button until PHOTON function is flashing on the screen and the press SHIFT button and the RED Light will come on, press again SHIFT Button and the BLUE function and if you press SHIFT again and it will switch to GREEN Light.

The device is not vibrating:

Please note that the Massage can be activated from the MASSAGE function. Press ON/OFF button to turn on the device, then press MODE button until the MASSAGE function is flashing on the screen and the press SHIFT button and then press the CFM button and the device will start operating.

How often can I use the Dermisonic device?

The Dermisonic device can be used 1-2 per week for 15 minutes per session in total, for minimum 6-8 treatment.

What products can I use with the Dermisonic device?

- With the Dermisonic device you need to use 3 main cosmetic products: an exfoliating gel for step 1, a facial mask for step 2 and a moisturizer for step 3.

- On how to perform a treatment with Dermisonic, please check the DERMISONIC TREATMENT GUIDE.

How long should I charge the Dermisonic device for?

The device should be charge for 2 hours only, please avoid to leave it on charge longer to avoid any damage to the battery .

If I have teeth implants can I use the Dermisonic?

In the case of teeth implants, please avoid using the Galvanic ( ION- and ION+) on that specific area; the rest of the functions ( Sonic, Massage and Photon are safe to use)

Can I use more functions in one go?

Yes, you can use multiple functions in the same time when performing the treatment.

When should I use ION- and when should I use ION+?

- ION+ is recommended to be used in step 1 when cleansing the face, it draws out impurities, toxins and dead cells.
- ION- is recommended to be used in step 2 and 3, it helps the skin cream nutrients to penetrate deeper into the skin layers.

When shouldn’t I use the Dermisonic device?

A list of contraindications is stipulated on the back of the manual, please read the Contraindications list before using the device, if you have any further enquiries, please contact our Customer Support for assistance at: +44 (0) 207 998 5708.

Dermieye

The Dermieye device is not working?

- The device works by smart touch sensor, it doesn’t have an ON/OFF button;
- the device is designed to work when comes in contact with the skin, if the device is not conducting please check if the battery is placed correctly, if that is not the case the device might not suitable for your skin.

How often should I use the Dermieye device?

- The Dermieye device can be used daily, morning and/or evening with your favorite eye cream/serum.
- Apply the cream/serum and massage for 1-2 minutes around each eye, avoiding the eye socket.

What is the correct way to use the Dermieye?

Start by massaging from the inner corner of the eye towards the exterior.

Can I use the Dermieye on the upper eyelid?

Yes, it can, by massaging the eyebrow line.

Who cannot use the Dermieye device?

The Dermieye device has no contraindications

Dermineck

How often should I use the Dermineck device?

The Dermineck device can be used 2-3 times week, 10-15 minutes per session.

The Dermineck device is not working!

Press the ON/OFF button and since the Dermineck device works by smart sensor touch, it will start to operate when comes in contact with the skin.

What products can I use the Dermineck device?

You can use it with your favorite anti-aging moisturizer.

I only have 1 light coming on!

- To turn on the device press and hold the On/OFF button for 10-20 seconds or until the device turns on.
- To change the color click once the ON/OFF button;

How do I charge my Dermineck device?

- Lift the plastic cap on the bottom of the device and insert the charging port
- Please note that the Dermineck device comes with a USB charging cable

When should I charge my Dermineck device?

When the battery is running low the RED light will start flashing, when placed on charge the BLUE light will start flashing; the device takes up to 3 hours to fully charge and the BLUE light stay on, indicates the battery has reached its saturation.

What is the correct way to use the Dermineck device when performing the treatment?

Apply your moisturiser and start massaging from the base of the neck up to the chin, repeat same movement on the same area for about 3-5 times, before moving to the other side.

DERMISONIC

DERMINECK

DERMIEYE

SYNERGY NECK

SYNERGY ROSE LTE

DERMINECK LTE with Decollete Cream

ROBOLIGHT

FAQs

Dermisonic

Dermieye

Dermineck

DERMISONIC

DERMINECK

DERMIEYE

SYNERGY NECK

SYNERGY ROSE LTE

DERMINECK LTE with Decollete Cream

ROBOLIGHT

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FAQs

Dermisonic

Dermieye

Dermineck