FAQ – Opatra

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FAQs

Dermisonic

Lights are not working
The device is not vibrating
How often can I use the Dermisonic device?
What products can I use with the Dermisonic device?
How long should I charge the Dermisonic device for?
If I have teeth implants can I use the Dermisonic?
Can I use more functions in one go?
When should I use ION- and when should I use ION+?
When shouldn’t I use the Dermisonic device?
What is the rubber ring used for?

Dermineck

How often should I use the Dermineck device?
The Dermineck device is not working
What products can I use the Dermineck device?
I only have 1 light coming on
How do I charge my Dermineck device?
When should I charge my Dermineck device?
What is the correct way to use the Dermineck device when performing the treatment?

Dermieye

The Dermieye device is not working
How often should I use the Dermieye device?
What is the correct way to use the Dermieye?
Can I use the Dermieye on the upper eyelid?
Who cannot use the Dermieye device?

Synergy Rose

The Synergy Rose is not working
The Green LED light is not working
How do I know if my Synergy device is charging?
My Synergy device is not charging
Should I use my Synergy device with or without topical products?
How often should I use my Synergy device?

Synergy Neck

Synergy Neck is not working
My Synergy Neck it doesn’t vibrate
How often should I use my Synergy Neck device?
Which LED colour do I select?

Synergy Eye

My Synergy Eye does not charge
How to use the Synergy Eye for best results?

Lux Brush

How often should I use my Lux Brush device?
Can I use the Lux Brush on wet hair?
How long does is the battery life?
If you are feeling unwell, such as headaches or dizzy after using the Lux Brush?

Opatra Pure

Can I use my Pure Brush every day?

Glow Mask

How does the Glow Mask operate?
How often should I use my Glow Mask?
Can I use Glow Mask together with topical products
Feeling dizzy after using the Glow Mask
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