Return Policy

Returns

Our return policy is 14 days from the purchase date from the OPATRA website only. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

If you purchase your item in an OPATRA retail store or at an OPATRA reseller please check with them what is their refund and return policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once we approve your return please send your item back to 

OPATRA LTD 
1 Borehamwood Enterprise WD6 4RQ, United Kingdom

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days(up to 25 business days)

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@opatra.com. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@opatra.com and send your item to: 1 Borehamwood Enterprise WD6 4RQ, United Kingdom.

Shipping

To return your product, you should send via registered post your product to: OPATRA LTD
1 Borehamwood Enterprise WD6 4RQ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.